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How do I return an item? Refund/Return Policy: Original
sales receipt must accompany returns. *Please contact us by phone or email, BEFORE making a return We accept returns for exchange or refund 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in
"new, unaltered and unused condition". Definition of new, unaltered
and unused condition is:
unless noted that it cannot be
returned or has a different return policy time period other than that 14 days
noted in that item's particular item
description.
If an item is received damaged or is
incorrectly shipped by us please contact Customer Support immediately. Items
that are defective and shipped from us or items that you did not order but
received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection
of item(s) once we receive it.
There is up to a 25% restocking fee for
returned items that are not being exchanged and are not damaged. This fee may be lowered, or waived, depending on the circumstances of the situation. Again you MUST
contact us within 14 days if you intend to return ANY item back to our store.
Items returned to us AFTER 14 days and WITHOUT contacting us, will NOT be
refunded.
Customer is responsible for all shipping
costs if seller is not at fault. Ironworkers Tool 1000 N Nellis Blvd Ste T Las Vegas, NV 89110 702-453-9662 |